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Senior Source FAQ

How can Senior Source’s private care management program help me navigate the elder care maze?
Navigating the elder care maze on your own can be time consuming, complicated and sometimes overwhelming. We’re here to help.  Our Geriatric Care Managers will be your partner in planning, accessing, coordinating and monitoring all the support services you and your parents need to live safely and independently at home.

What is a Geriatric Care Manager?
Think of a Geriatric Care Manager as your “care concierge,” a personal independent living consultant who is trained to tune into your specific senior care needs and arrange all the services you or your parents need to live at home comfortably and securely.

Our Geriatric Care Managers will work with you to design a customized care plan for your family members, coordinate and deliver the services you require, monitor your loved ones well being 24/7 and provide seamless transitions to new levels of care as needed. They will supervise all the services they provide, finding compatible caregivers and making sure your family members have everything they require to live independently.

What kind of qualifications do your Geriatric Care Manager’s have?
Senior Source’s Geriatric Care Managers are all highly trained members of the National Association of Professional Geriatric Care Managers. They hold primary licenses and advanced degrees in related fields such as social work, advanced practical nursing, medicine and law.

How are quality and costs controlled?
Our Care Managers contain costs by matching the right services to our clients’ specific needs. They know the health care system and are skilled at navigating the matrix of care, balancing rules, regulations and treatment protocols and managing benefits and entitlements to find the most cost effective services for our clients.

Our use of 21st century technologies to monitor our client’s care 24/7 cuts down on the need for redundant home care staff. Senior Source’s sensor and telehealth technologies thwart crises, reducing costly emergency room visits and unnecessary institutional care.

How does the process work?

  1. First, we’ll meet with you to get to know you and thoroughly understand your situation. We’ll assess you/your parent’s physical, mental, cognitive, emotional and environmental needs. Our interview will cover a range of questions including overall health, the safety of your home, your ability to participate in everyday activities, your nutritional status, your memory and cognitive functioning, your finances, your insurance coverage and more.
  2. Based on our findings, we’ll establish an affordable, customized care management plan. We’ll analyze your insurance plans, research benefits and entitlements and take immediate action to meet your current home health care needs. We’ll make sure you understand all the details of your care plan and let you know what you can expect from us. As your partner in your parents’ care, we’ll be available 24/7 to respond to your ongoing care requirements.
  3. As a client of Senior Source, you will have immediate access to the wide array of home care services available under one Selfhelp roof. We’ll provide you with skilled health care workers, aides who can help you perform the basic activities of daily life, escorts and transportation to your medical and other appointments and help with homemaking and housekeeping.
  4. Our Geriatric Care Managers are deeply connected to the community. They can direct you to a range of elder care resources from financial advisors, bookkeepers, and lawyers to social workers, senior centers and Alzheimer’s programs. They know the local elder care specialists, their reputations, which programs work and which programs to avoid.
  5. Monitoring and continuous support are part of the process. Geriatric Care Managers stay in contact with family members filling you in on your parents’ progress in a timely manner. They’ll be with you every step of the way, ensuring your family’s ongoing comfort and anticipating your future needs.

I live far away from my parents and worry about their health and safety. How can you help with long distance support?
Whether you live across the street or across the country, you and your parents will benefit from the 24/7 monitoring provided by our client centered technologies. Our innovative use of sensor and telehealth technologies are at the heart of Senior Source’s care management program, playing a key role in enabling seniors to live securely at home. Our telehealth system can run through an array of daily medical tests, sending information to our registered nurses and social workers. If there’s a change in your parents overall health, the Senior Source staff will provide quick intervention. Our remote sensor technology provides additional peace of mind, sending alerts for out-of-the-ordinary situations that could indicate emergencies. Thanks to these high tech breakthroughs, you can rest assured knowing that Senior Source is always there.

What if I don’t need your services now, but want to be prepared for the future?
Our professional and compassionate Geriatric Care Managers can meet with you to create a custom plan based on your history, lifestyle, needs and expectations for the future. You can activate your care plan with a single phone call in the event of a crisis or when you’re ready to make a lifestyle change.

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